CNA - Contractors Network of America
CODE OF ETHICS
CNA Members have pledged to observe the highest standard of Integrity, Frankness and Professional Responsibility in dealing with their Owner Clients.
1. By making no false promises or claims in advertising.
2. By providing Professional Courteous Reception when the
Owner calls with an inquiry, or Request For Bid. 3. By keeping appointments at the agreed scheduled time.
(If a conflict arises to call the owner and reschedule prior to appointment). 4. By providing a Professional Appraisal of the Owner's needs.
5. By providing Written Specifications for the required project according to
Manufacturer specifications and industry standards. 6. By encouraging only projects that are Structurally and Financially sound.
7. By being Licensed by Local Authorities and following local requirements
(where required). 8. By being a Certified Installer by Manufacturers. (when applicable).
9. By providing Proof of Insurance to Owners.
10. By presenting Customer Reference List to Owners.
11. By fulfilling contract Obligations.
12. By providing Manufacturer's Long Term Warranty when applicable.
13. By maintaining communications with the Owner regarding any changes in
schedule, scope of work or unforeseen conditions. 14. By providing Safe Work conditions according to good guidelines &
Industry Standards. 15. By being Professionally Responsive to Owner Service Calls.
16. By attending Continuing Education Programs.
17. By aspiring towards 100% Owner Satisfaction.
